Shipping policy

Shipping Policy for Funky Banana Australia

Thank you for choosing Funky Banana Australia. This Shipping Policy outlines the terms and conditions related to the shipping of your custom engraved products.

Temporary Update: Orders placed between  15th March 2026 and 31st March 2026 will follow our holiday shipping schedule and ship on 1st April 2026.

1. Shipping within Australia:

We are pleased to offer free standard shipping on all orders within Australia. This applies to all states and territories. We utilize Sendle and Australia Post for our standard shipping.

  • Processing Time: Please allow 3-5 (three to five) business days for us to process your order, as each item is custom made. This processing time is in addition to the shipping time.
  • Shipping Time: Once your order is processed and shipped, delivery within Australia typically takes 4-8 (four to eight) business days, depending on your location. Please note that these are estimates, and actual delivery times may vary.
  • Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.  
  • Express Shipping: If you require expedited shipping, please contact us at support@funkybanana.com.au before placing your order to discuss options and associated costs. We will do our best to accommodate your request.

2. International Shipping:

We do offer international shipping. However, shipping costs for orders outside of Australia will be calculated based on the destination, weight, and dimensions of the package, as determined by the shipping carrier.

  • Contact Us for a Quote: For international orders, please contact us at support@funkybanana.com.au before placing your order. Provide us with your shipping address and the items you wish to purchase, and we will provide you with a personalized shipping quote.
  • Shipping Carrier: We typically use Australia Post, DHL, FedEx, UPS for international shipments.
  • Customs Duties and Taxes: Please be aware that you are responsible for any customs duties, taxes, or import fees imposed by your country. These charges are not included in the product price or shipping cost and are your sole responsibility. We are unable to estimate or pre-pay these fees.
  • Shipping Time: International shipping times vary significantly depending on the destination and customs processing. We will provide an estimated timeframe with your shipping quote, but these are estimates only and are not guaranteed.

3. Shipping Address:

  • It is your responsibility to provide the correct and complete shipping address during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.  
  • If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to update the address, but we cannot guarantee that changes can be made once the order has been processed.  

4. Shipping Delays:

While we strive to meet our estimated shipping times, we are not responsible for delays caused by the shipping carrier, natural disasters, or other unforeseen circumstances.

5. Damaged or Lost Shipments:

  • If your order arrives damaged, please contact us immediately at support@funkybanana.com.au with photos of the damaged package and items. We will work with the shipping carrier to resolve the issue and ensure you receive your order in good condition.
  • If your order is lost in transit, please contact us at support@funkybanana.com.au so we can investigate the issue with the shipping carrier.

6. Changes to this Policy:

We reserve the right to update or modify this Shipping Policy at any time without notice. Any changes will be posted on this page.

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us at support@funkybanana.com.au.