Shipping policy

Shipping Policy for Funky Banana Australia

Thank you for choosing Funky Banana Australia. This Shipping Policy outlines the terms and conditions related to the shipping of your custom engraved products.

1. Shipping Within Australia We offer Free Standard Shipping on all orders over $60 within Australia. All other orders incur a flat-rate shipping fee of $8.95. This applies to all Australian states and territories. We utilize Sendle and Australia Post for standard deliveries.

  • Production & Processing Time: Please allow 2–3 business days (48–72 hours) for us to engrave and package your custom order prior to dispatch.

  • Standard Delivery Time: Once shipped, standard delivery typically takes 4–8 business days, depending on your location. Delivery estimates may vary during peak holiday periods.

  • Tracking: You will receive a shipping confirmation email containing a tracking link as soon as your parcel is dispatched.

  • Express Shipping: If you require urgent production or express courier delivery, please contact us at support@funkybanana.com.au before placing your order to discuss options and costs.

2. International Shipping We deliver internationally upon request. Shipping costs are calculated based on the destination, parcel weight, and carrier rates.

  • Requesting a Quote: Please email us at support@funkybanana.com.au before placing your order with your delivery address and intended items. We will provide a custom shipping quote.

  • Carriers Used: International orders are shipped via Australia Post, DHL, FedEx, or UPS.

  • Customs, Duties & Taxes: International customers are responsible for any customs duties, import taxes, or local clearance fees imposed by their destination country. These charges are not included in our product or shipping prices.

3. Shipping Addresses Please ensure your delivery address is complete and accurate at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your address after ordering, email support@funkybanana.com.au immediately. We will update it if your order has not yet entered production.

4. Delays, Damaged & Lost Shipments

  • Carrier Delays: While we dispatch orders promptly, Funky Banana is not responsible for transit delays caused by courier networks, weather events, or peak holiday congestion.

  • Damaged Items: If your package arrives damaged, please email photos of the packaging and damaged items to support@funkybanana.com.au within 48 hours of delivery so we can arrange a replacement.

  • Lost Parcels: If your tracking hasn't updated or your parcel appears lost in transit, contact us so we can open an investigation with the carrier.

Questions?

If you have any questions regarding your delivery, reach out to us at support@funkybanana.com.au.